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FAQ

Frequently asked questions

Find the answers to your most frequently asked questions.

General questions
How it works
Efficiency
The mobile application

General questions

We rely on a network of reseller-installers. You can consult the list of our partners by clicking here.

Yes, to operate, the trap must be plugged into the mains. Make sure you have an accessible outlet where you plan to install it. Be sure to use a waterproof extension cord. 

To maximize the effectiveness of your mosquito trap, it's essential to take preventive measures before using it. These measures are designed to prevent the development of larvae in your garden: 

  • Eliminate sources of stagnant water by regularly emptying plant bowls and checking areas likely to retain water, such as your patio. 
  • Maintain your garden regularly by collecting leaves from under trees and fallen fruit, as mosquitoes feed on nectar/sugar.
  • Clean your eavestroughs at least once a year in spring, to prevent water build-up.
  • Cover rainwater tanks with mosquito nets or equivalent devices
  • Encourage biodiversity by introducing fish and frogs into decorative basins and fountains
  • Keep your pool water clear at all times

 

These preventive measures are an effective way of reducing nuisance.

Yes, our trap works on the basis of biomimicry. It emits a small amount of CO₂, equivalent to that of our breathing, and diffuses an odorant attractant that mimics our body odors. This targeted method preserves biodiversity by attracting only mosquitoes without impacting other insects. Ma Boite à Moustique is an alternative to chemical sprays.

What's more, our patented technology enables the trap to detect external conditions to automatically adapt CO₂ diffusion according to the mosquito's life cycle. Our mosquito bollard offers maximum efficiency for the lowest carbon impact.

Finally, thanks to our partnership with Gaz de Ferme and L2PI, we offer our customers refills of biosourced CO₂ produced by agricultural methanization. This natural process transforms organic waste into biomethane. Biomethane has the same characteristics as natural gas, with the added advantage of being 100% renewable.

Yes, the Ma Boite à Moustique terminal is covered by a two-year warranty.

All our traps are made from high-quality materials that guarantee long life and resistance to the elements.

No, the anti-mosquito bollard must be installed outdoors only.

Questions about the operation of the anti-mosquito terminal

Our trap works on the principle of biomimicry. Once connected to the mains, it attracts mosquitoes by imitating human breathing and the smell of skin. The mosquitoes are then sucked in through the 2 side inlets and captured in nets.

To guarantee effective mosquito capture, the trap must be correctly positioned and run continuously throughout the season. 

Our solution is an in-depth treatment designed to drastically reduce the mosquito population. For even greater effectiveness, it's important to start preventing mosquitoes in your outdoor areas before installing the trap.

Ideally, at the start of the season, to catch the first mosquitoes and prevent them from breeding. You can also start it up during the season.

Here's a video explaining how to install the terminal: https: //bit.ly/3RnS5Ny

To maintain trap efficiency, consumables must be changed every 4 to 6 weeks. Here's a video explaining how to change consumables: https: //bit.ly/3Rn6ZDK

The Ma Boite à Moustique terminal has a 15-meter radius of action, covering an area of 750 m2.

As our solution is a background treatment, it's absolutely essential to leave the trap connected 24/7 throughout the season, even when you're away. The fans run continuously. 

In automatic mode, the trap diffuses CO₂ according to pre-programmed schedules. In manual mode, it is possible to program diffusion time slots from the mobile app. To ensure optimum trap efficiency, it's important to adapt the time slots according to the presence of mosquitoes in your garden. For example, the tiger mosquito is most active during the day and in the evening. Common mosquitoes, on the other hand, are generally active in the evening and at night. 

Absolutely, as our solution is a background treatment, the trap must remain connected 24/7, even during periods of absence.

In order not to reduce the suction capacity of the device, it is essential to clean the nets and cones every 10 days. This can be done without unplugging the trap. To prevent live mosquitoes from flying away, perform this task close to the fans. You can also crush the mosquitoes in your hand before emptying the nets and, if necessary, cleaning them.

It's also very important to keep the inlet of the suction mouth clean. To do this, you can clean it gently with a damp sponge or a suitable brush.

Here's a video explaining how to maintain the trap: https: //bit.ly/4egvHzv

Questions about the effectiveness of the mosquito trap

It takes about 1 to 2 weeks to see a significant reduction in mosquitoes. 

Trap placement is extremely important. Mosquitoes tend to congregate in cool, damp, shady places such as hedges and dense vegetation: these are resting areas. It is therefore advisable to place the trap close to these areas and out of the wind.

For effective mosquito population control, we recommend placing the trap where there are the most mosquitoes. If this location is far from the area to be protected, the trap can be positioned between the vegetation and the living zone to capture some of the mosquitoes on their way.

If the area to be covered is less than 750 m2 and has few obstacles, a single trap may be enough to provide complete protection. 

However, if the surface area exceeds 750 m2 or if it includes obstacles such as walls or vegetation barriers, it may be necessary to install several traps.

Questions about the Ma Boite à Moustique mobile application

No, the trap can work without the application.

The application can be used when changing consumables. It also allows you to select a mode and set time slots for CO₂ diffusion in manual mode.

Automatic mode: trap releases at pre-programmed times

mode +: 6am-8am and 4pm-6pm
mode ++: 6pm-10pm

Manual mode: This mode allows you to define time slots (2 possible slots) and diffusion power (+ and ++ mode). A third range, known as "mosquito alert", enables more intense diffusion in the evening.

Forced mode: this mode activates a strong CO₂ diffusion until 11pm of the current day. (Warning! This mode consumes a lot of CO₂, use it only if necessary).

The trap stops broadcasting when it detects rain to save CO₂ by taking into account the absence of mosquitoes in wet weather.

The application has been developed solely for setting trap parameters and providing information on consumables, but it does not allow you to switch off the trap. To do so, simply unplug it.

Yes, the application allows you to control several traps simultaneously.

To connect your trap to the application, simply follow these steps:

  • Make sure you're close to the trap
  • Activate location and Bluetooth on your cell phone

 

You can now link your trap to the application.

What to do in the event of problems

  • Check that the trap is properly connected
  • Check that the plug to which the trap is connected is working.
  • Check that the power supply is correctly connected to the electronic board.
  • Check the condition of the power cables by disconnecting and reconnecting the trap (check that the LEDs light up correctly). If not, try other extension leads.
  • Check that Bluetooth and localization are enabled and that all authorizations requested when installing the application have been validated.
  • Close/Reopen application
  • Close the application, switch to airplane mode, remove airplane mode, restore Bluetooth and location, then try again.
  • If the problem persists, uninstall and reinstall the application
  • Check your OS version and compatibility on the store

On some traps, ants can be seen coming and going through the cones. In this case, the ants pick up the dead mosquitoes and insects and carry them back to the anthill. In this case, the trap works very well and the nets stay very clean. In the same way, spiders can sometimes be seen chasing living mosquitoes into the nets, which also remain cleaner.

 

If that's not enough to explain the absence of mosquitoes in the nets :

  • Check that the CO2 cylinder is open.
  • Check that there is still CO2 in the cylinder (level on pressure gauge).
  • Check that the pressure gauge is open.
  • Check that an attractant is present, in the correct position and still smelling good.
  • Check that the cone is clean and that the inlet to the thread is not obstructed.
  • Check that the trap is plugged in and running continuously.
  • Check that the broadcast ranges are correctly set.
  • If all these conditions are met, the trap may not be well positioned.
  • Move it to another location close to vegetation, in the shade most of the time, sheltered from the wind, in a mosquito-infested area.
  • The trap should be well positioned, but it may be too far from your terrace. Try moving it closer to the area to be protected.
  • Make sure you have eliminated all breeding sites in the vicinity of your home. Since mosquitoes can come from as far as 50m away, it's difficult to detect and eliminate all breeding sites, especially if they're in the vicinity of your neighbors. However, the more mosquitoes you can eliminate from your living space, the greater the impact in terms of population and trap catches.

The application gives you an estimate of CO2 consumption, it can only give an estimate based on the parameters selected. But it can't give a precise, real value. Indeed, cylinder filling, the variability of regulator/valve systems or climatic factors causing variations in atmospheric pressure and temperature influence the way gas consumption evolves. This is why the information provided by the application may not perfectly match that of the pressure gauge on the regulator connected to the cylinder. The pressure gauge, on the other hand, provides a reliable, instantaneous reading of the gas pressure coming from the cylinder. There may be a slight time lag between application and actual consumption, but this should not exceed a few days.

  • Check that the black gas line hose is properly clipped to both the regulator and the distributor. If the hose is incorrectly clipped, or has been pulled, and a small leak occurs, the gas will gradually escape without the application being able to see it.
  • Make sure the regulator is tight on the cylinder and that there are no leaks (by listening with your ear, putting a little soapy water on the junction).

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